Frequently asked questions

Find answers for the most frequently asked questions below or contact us at


How long does it take for my order to arrive?

We do our best to process your order on the same day and ship it within 24 hours. Approximately 4-7 days delivery.

Which countries do you ship to?

Denmark, Sweden, Norway, Germany and United Kingdom

If you need to ship to other countries please use our international page 


Can I place an order without having an account?

Yes, of course, you can place an order as a guest without having to register an account. We still need to get a few details from you so we can process your order, such as your email and the delivery address so we know where to send it.

Can I cancel my order?

You can change your mind and cancel your order within 30 days after you have received your purchase. If you choose to cancel your order, we will refund:

  • The full purchase price
  • More information can be found in our Return policy.
How long does it take for my order to arrive?

We do our best to process your order on the same day and ship it within 24 hours.

How can I track my order?

You will receive a shipping confirmation with a tracking number as soon as we have shipped your order. There will be a tracking link which will redirect you to the shipping company's page so that you can track your order.

Why is my order delayed?

If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.


Which forms of payment do you accept?

You can pay for your purchases using a major credit card, including Visa, MasterCard, Maestro and Visa Electron.

When will the money be debited from my bank account?

Your payment will be automatically withdrawn from your debit/credit card once the order has been shipped.


How do I return my purchase?

If you are not entirely satisfied with your purchase, please return the item by using your pre-printed return label, and we will refund the item. You can simply return your item to us. You have 30 calendar days to do it from the day you received it. It must be in the same condition that you received it and it must be in its original packaging. More information can be found in our Return policy.

When will I get my money back?

It can take up to 14 days to process your return. Your refund will be credited to the payment method you used when purchasing the returned items.

Product information

How do I take care of my product?

Because we want your accessories to last for the years to come, we have a little guide with cleaning instructions and good tips on how to maintain them in good shape. Please find our care guide here.

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What do I do if I am disappointed with my order or if it is damaged?

Please contact Customer Service as soon as you find out that your order does not meet your expectations. You can call us on +45 53 53 11 55. We are open Monday-Friday from 10 am to 4 pm (CET) or write to us on


Phone: +45 53 53 11 55
We will get back to you within 3 working days.

Opening hours:
Mon - Fri: 10:00 - 16:00
Sat - Sun,  National
Holidays: Closed